Your server broke.
I find out why.

Care plans are billed monthly and auto-renew on the same calendar day each month (your billing day). The first month is due up front before coverage begins. Payment runs through the normal Serverside invoice and receipt flow (PayPal G&S or Tebex).

Config tweaks, error and bug fixes, item / price / economy edits, restarts, and similar tasks of roughly 30 minutes or less. Larger work (new scripts, MLOs, full server builds, migrations, or economy overhauls) is quoted separately at standard rates and is not part of the monthly plan.

Basic Care includes up to 3 small fixes per month, use-it-or-lose-it (unused fixes do not roll over). Pro and Studio Care include unlimited small fixes under fair use. The plan is for upkeep, not a replacement for paid development projects.

Basic within 48 hours, Pro within 24 hours (priority), Studio same-day / on-call. Times are measured from when a request is received during normal hours.

Open a ticket or DM in the Serverside Discord with the server name, the issue, and any logs. Requests are handled in order of plan priority.

You may cancel at any time. Coverage runs through the end of the current paid month, and there are no partial refunds for a month already started.

Plans can be upgraded, downgraded, or paused effective the next billing cycle. Any price change is communicated at least one cycle in advance.

Care does not cover problems caused by the client editing files directly, third-party or leaked scripts, host or hardware issues, or work on servers not covered by the plan. Those are diagnosed and quoted separately.

Under $200 — paid in full before install. The work is staged, you see it is ready, payment lands, then it goes on your server. Nothing is installed on credit.

$200 and over — 50% deposit before work starts, balance on delivery. The deposit is non-refundable once work begins, because the time is spent whether or not the job ships.

Large or multi-part jobs — delivered in thirds, paid in thirds. You are never more than one payment ahead of the work, and neither am I.

Work is delivered when it is installed, running on your server, and you have been shown it working. Not when it is uploaded. Not when it is “done on my end”. A receipt is issued on payment showing any remaining balance.

Handled in this order, and never by damaging anything.

1. Seven days unpaid — new work and non-emergency support pause. Your live server keeps running; nothing already paid for is touched.

2. Work installed on trust before it was paid for may be cleanly removed if it stays unpaid. This applies only to work that was never paid for.

3. A flat $25 reactivation fee restarts a paused account, agreed in advance. No interest. No daily late fees. A balance never grows on its own.

Never break, sabotage or degrade a working server to prompt payment. Never remove or hold hostage content you have paid for. Never add a charge you did not agree to before the work.

These are commitments, not courtesies. A payment problem is answered by pausing labour — never by touching your players' experience.

PayPal (send as Goods & Services so you are covered too), Cash App, Apple Pay or Zelle. Details on request when the invoice is issued.

Deposit invoices and receipts come from Serverside in writing, every time. Nothing is due before you have a flat quote in writing.

paypal.me/bryansanchez303

Yes — most of the work is on somebody else's server. Crash diagnosis in particular is almost always someone else's.

ESX, QBCore, Qbox and ox. Ports between them are a standard job, not an exotic one.

Within limits — only config*.lua, fxmanifest.lua and escrow-ignored files are editable. That gets checked before quoting, never promised blind.

No. Every server-side file is malware-scanned before deployment, and a pack that arrives cracked does not get installed.

Most single installs land the same day. Anything needed inside 48 hours carries +50%, because everything else moves down the queue for it.

If it is a defect in delivered work, it is fixed free, with no time limit. Not a warranty window — that is simply how it works.

Say so before the work, not after. Large jobs are delivered and paid in thirds as standard, and an existing balance can move onto a signed instalment plan — frozen, no interest, no late fees. That is a real arrangement clients here are on, not a sales line.

No. Plenty of owners are not comfortable with SQL or config files — that is usually why they are here. You get told what happened in plain English, and the technical part stays my problem.